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Sutherland Global Received Top Honors in Six Sigma Case Study Presentation Contest
Sutherland Global is an award winning multinational BPO provider that has been instrumental in providing business solutions to corporations all around the world. Recently, Sutherland Global Services was honored with best presentation in the 2008 Six Sigma Case Study Presentation Contest held by Indian Statistical Institute (ISI) and the Quality Council of India (QCI). This is the second time consecutively when Sutherland has won this award by beating the competition from some of the top companies in the technology and BPO industry.

The Six Sigma Case Study Contest takes account of those organizations that show continuous development through innovation in all spheres of business while delivering profitable results. Global Sutherland got the top award in the IT Enabled Services category with highest points in the result delivery to the client and on-time completion of projects by using quality initiatives.

In the case study, Sutherland applied the Six Sigma principles to two of the world's largest PC manufacturers and derived profitable results through process development and productivity enhancement. These results were a direct outcome of the Six Sigma principles. Sutherland used the Six Sigma framework to eliminate ineffective process and maximize the value of customers by providing them satisfaction and reliability when it came to business.

Sutherland Global Services started its operations in Rochester in 1986 and presently has 22 delivery centers all over the world including India, United States, Philippines, Canada and Mexico. Sutherland Global's CEO, Dilip Vellodi expressed his appreciation and added that the commitment to quality is the true essence of the company's commitment to its clients. He also added that the Six Sigma principles that are strictly followed by Sutherland Global Services allow them to deliver top results and take profitable decisions for their clients.

Sutherland is a global company with an employee base of about 17000 employees and the company has won several awards worldwide for providing excellent services. To read more about Sutherland Global Services, visit http://www.suth.com

BPO offers Lucrative Career Options
BPOs are offering promising and rewarding job opportunities to fresh graduates as well as experienced professionals. It is among the fastest growing sectors offering high salaries, great work culture, perks, incentives and facilities like gym, coffee shops, transportation and in-house meals that are attracting many youngsters. These enticing traits of BPO companies are drawing employees from varied fields including Finance, Commerce, Media, Trade and Marketing, etc. to a BPO.

Working in a BPO is a win-win situation. BPOs also offer bright chances of salary hikes and incentives as per the performance of the employee. Moreover BPO professionals can get promotion after 2 to 4 years as Team Leader or Process Manager depending on performance.

In the present scenario, BPOs offer a large number of career opportunities to graduate and undergraduate youth. Call centers entry level positions are Agents, Customer Service Executive or Technical Support Executive. The demand for Voice and Accent Trainers as well as Process Trainers is also increasing with growing rate of call centers. This is because every call center provides training to its newly hired staff to meet international standards of spoken English. They are trained for fluency in English, voice modulation and accent adaptation. Process trainers train the BPO employees of various processes like collections, sales, customer care, human resources, accounting and payroll, etc.

* Qualification Required: For the position of CSE (Customer service Executive) there is no specific qualification required. BPOs take graduates and even under graduates. However people having computer knowledge and English language proficiency have edge over other candidates.

For Voice and Accent Trainers, graduates with relevant experience or Masters in English or Mass Communication are required. Candidates with an edge over grammar, consonants and pronunciation obviously have a better chance to grab the job.

* Personal Skills: The first and foremost credential required to get a job in BPO is to have good command over English language. The other sought after skills are knowledge of consumer behavior, persuasive personality and good marketing skills.

For Voice and Accent Trainers, candidates must have a very strong command over English language, interpersonal skills, confidence, voice clarity, and most importantly desire and skills to teach or train.

* Perks and Incentives: BPO employees are duly rewarded according to their performance. Their morale is constantly boosted by giving perks and incentives for their good performance. Unlike other industries, BPO industry offers bright and fast track opportunities for promotion. The career graph of a trainer is steep and there are tremendous opportunities to gain top level jobs.

There is no doubt that BPO has unleashed new avenues of job opportunities. People are getting employment at young age along with experience for working in world class companies. And to top it all, BPOs also provides other facilities like allowances for higher education, travel allowance, medical allowance, etc. to their employees.

Sutherland Global Services is a world-class BPO offering great job perspectives. We have more than 17000 BPO professionals working across our varied global delivery centers in India, US, UK, Mexico, Philippines and Canada. We offer great work atmosphere and attractive packages and growth opportunities. For more information about BPO career opportunities at Sutherland Global, view http://www.suth.com

BPO offers Lucrative Career Options
BPOs are offering promising and rewarding job opportunities to fresh graduates as well as experienced professionals. It is among the fastest growing sectors offering high salaries, great work culture, perks, incentives and facilities like gym, coffee shops, transportation and in-house meals that are attracting many youngsters. These enticing traits of BPO companies are drawing employees from varied fields including Finance, Commerce, Media, Trade and Marketing, etc. to a BPO.

Working in a BPO is a win-win situation. BPOs also offer bright chances of salary hikes and incentives as per the performance of the employee. Moreover BPO professionals can get promotion after 2 to 4 years as Team Leader or Process Manager depending on performance.

In the present scenario, BPOs offer a large number of career opportunities to graduate and undergraduate youth. Call centers entry level positions are Agents, Customer Service Executive or Technical Support Executive. The demand for Voice and Accent Trainers as well as Process Trainers is also increasing with growing rate of call centers. This is because every call center provides training to its newly hired staff to meet international standards of spoken English. They are trained for fluency in English, voice modulation and accent adaptation. Process trainers train the BPO employees of various processes like collections, sales, customer care, human resources, accounting and payroll, etc.

* Qualification Required: For the position of CSE (Customer service Executive) there is no specific qualification required. BPOs take graduates and even under graduates. However people having computer knowledge and English language proficiency have edge over other candidates.

For Voice and Accent Trainers, graduates with relevant experience or Masters in English or Mass Communication are required. Candidates with an edge over grammar, consonants and pronunciation obviously have a better chance to grab the job.

* Personal Skills: The first and foremost credential required to get a job in BPO is to have good command over English language. The other sought after skills are knowledge of consumer behavior, persuasive personality and good marketing skills.

For Voice and Accent Trainers, candidates must have a very strong command over English language, interpersonal skills, confidence, voice clarity, and most importantly desire and skills to teach or train.

* Perks and Incentives: BPO employees are duly rewarded according to their performance. Their morale is constantly boosted by giving perks and incentives for their good performance. Unlike other industries, BPO industry offers bright and fast track opportunities for promotion. The career graph of a trainer is steep and there are tremendous opportunities to gain top level jobs.

There is no doubt that BPO has unleashed new avenues of job opportunities. People are getting employment at young age along with experience for working in world class companies. And to top it all, BPOs also provides other facilities like allowances for higher education, travel allowance, medical allowance, etc. to their employees.

Sutherland Global Services is a world-class BPO offering great job perspectives. We have more than 17000 BPO professionals working across our varied global delivery centers in India, US, UK, Mexico, Philippines and Canada. We offer great work atmosphere and attractive packages and growth opportunities. For more information about BPO career opportunities at Sutherland Global, view http://www.suth.com

Work Culture in BPO
Most big organizations hand over few or all of their processes to the BPOs so that they can focus more on the core processes and meet their business objectives. The south East Asian countries are a hub for Business Processing Outsourcing services. These countries are the preferred locations because of their highly talented workforce and lower wages. The growth of BPOs has largely contributed to creating a pool of lucrative jobs in these countries cutting across all age brackets. Let's turn our focus on the atmosphere in which the workforce effectively works to deliver high quality performance.

* Energetic setting: BPOs have a vibrant environment. Generally, the interiors are also done up in a way that it makes people feel nice and energetic. This glamorous industry also involves a lot of hard work and specialized skills to deal with all kind of customers.

* 24X7 work environment: BPOs have a round the clock working culture and people work in day and night shifts. This is because International BPOs offer services to countries like the US and the UK that have different time zones.

* Perfect amalgamation: The work culture in quality BPOs is a blend of professionalism and friendliness. Humans are not treated like machines but are given equal opportunities of growth in every sphere of learning. BPOs create a friendly working atmosphere so that the employees don't feel suffocated.

* Rejuvenation channels: Long working hours and pressure to meet deadlines and achieve targets takes its toll on the well being of the employees. Quality BPOs offer world class channels to de-stress employees and to motivate them. Entertaining events and parties are organized at regular intervals so that the employees are relieved and invigorated to take the challenges head on. World-class BPOs also have gym, sports and café facilities.

* Pep up the energy levels: BPO employees work hard to meet deadlines and targets. Motivation is a great booster when it comes to delivering high end results. So to ensure that the team is motivated, team leads and managers keep the morale of the employees high through encouraging words. Good and outstanding work is always recognized and rewarded in the form of perks, incentives, gift certificates, etc. in the BPO sector. The employees never feel the dearth of guidance and warmth of encouraging words in BPOs.

* Rich culture ties and exchange: People from every nook and corner of the world are lured by the state-of-the-art facilities and hefty pay packages. Apart from the culture difference, there is a gold mine prospect of rubbing shoulders with people from different educational, professional and cultural backgrounds.

Sutherland Global Services is a premium Business Process Outsourcing provider that has its offices in 6 countries. The company offers high end IT enabled solutions, customer management services and back office support to clients across the globe. For detailed information on a string of high class services that are in store for our clients, browse through http://www.suth.com