BPOs are offering promising and rewarding job opportunities to fresh graduates as well as experienced professionals. It is among the fastest growing sectors offering high salaries, great work culture, perks, incentives and facilities like gym, coffee shops, transportation and in-house meals that are attracting many youngsters. These enticing traits of BPO companies are drawing employees from varied fields including Finance, Commerce, Media, Trade and Marketing, etc. to a BPO.
Working in a BPO is a win-win situation. BPOs also offer bright chances of salary hikes and incentives as per the performance of the employee. Moreover BPO professionals can get promotion after 2 to 4 years as Team Leader or Process Manager depending on performance.
In the present scenario, BPOs offer a large number of career opportunities to graduate and undergraduate youth. Call centers entry level positions are Agents, Customer Service Executive or Technical Support Executive. The demand for Voice and Accent Trainers as well as Process Trainers is also increasing with growing rate of call centers. This is because every call center provides training to its newly hired staff to meet international standards of spoken English. They are trained for fluency in English, voice modulation and accent adaptation. Process trainers train the BPO employees of various processes like collections, sales, customer care, human resources, accounting and payroll, etc.
* Qualification Required: For the position of CSE (Customer service Executive) there is no specific qualification required. BPOs take graduates and even under graduates. However people having computer knowledge and English language proficiency have edge over other candidates.
For Voice and Accent Trainers, graduates with relevant experience or Masters in English or Mass Communication are required. Candidates with an edge over grammar, consonants and pronunciation obviously have a better chance to grab the job.
* Personal Skills: The first and foremost credential required to get a job in BPO is to have good command over English language. The other sought after skills are knowledge of consumer behavior, persuasive personality and good marketing skills.
For Voice and Accent Trainers, candidates must have a very strong command over English language, interpersonal skills, confidence, voice clarity, and most importantly desire and skills to teach or train.
* Perks and Incentives: BPO employees are duly rewarded according to their performance. Their morale is constantly boosted by giving perks and incentives for their good performance. Unlike other industries, BPO industry offers bright and fast track opportunities for promotion. The career graph of a trainer is steep and there are tremendous opportunities to gain top level jobs.
There is no doubt that BPO has unleashed new avenues of job opportunities. People are getting employment at young age along with experience for working in world class companies. And to top it all, BPOs also provides other facilities like allowances for higher education, travel allowance, medical allowance, etc. to their employees.
Sutherland Global Services is a world-class BPO offering great job perspectives. We have more than 17000 BPO professionals working across our varied global delivery centers in India, US, UK, Mexico, Philippines and Canada. We offer great work atmosphere and attractive packages and growth opportunities. For more information about BPO career opportunities at Sutherland Global, view http://www.suth.com