Sutherland Global has recently achieved the distinction of being the first pure-play BPO to be assessed at maturity level 5 of the P-CMM (People Capability Maturity Model) developed by Carnegie Mellon University. The P-CMM framework sets the standard for the organizational maturity of people and practices. The 5P-CMM framework ensures that employee needs are met and the organization is working at its highest level of competency.
Sutherland Global was given the ranking of 5 that is the maximum achievable maturity ranking for effectiveness and efficiency of a business. Assessment of Sutherland was personally conducted by Bill Hefley, Professor at Carnegie Mellon University who led to the development of the P-CMM framework. The unique integrated HR model employed by Sutherland Global received accolades from the assessment committee. Sutherland Global was acknowledged as a company that is committed and driven towards the success of its employees and recognizes the value of skilful organization.
Among other things, Sutherland Global's innovative recruitment skills and online applicant tracking system were also appreciated in the P-CMM assessment. As an excellent example of continuous educational development, the company's Center of Learning was commended by the assessment committee. With its unique approach to the BPO business Sutherland continues to develop employee talents and exceed client expectations. The P-CMM Level 5 assessment is an indication of Sutherland Global's commitment and dedication for promoting innovative ideas and new thoughts in the BPO business.
Sutherland utilizes state of the art technology, 20 years of experience and skilled workforce to cater the requirements of their clients. Sutherland has an employee base of more than 17000 employees and the company has won several awards for providing excellent services that exceed client expectations. To read more about Sutherland Global Services, visit http://www.suth.com